Refund policy

Return & Refund Policy

At MR Store, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or replacement according to the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong product.

  • The product is missing any essential part or accessory.

The product must be unused and returned with its original packaging, accessories, and tags where applicable.

2. Non-Returnable Products

Products that have been used, damaged after delivery, or returned without original packaging may not be eligible for return or replacement.

3. How to Request a Return

To request a return, please contact MR Store through our provided contact/WhatsApp details and share:

  • Order number

  • Reason for return

  • Photos or video of the product/problem

Our team will review your request and guide you through the return process.

4. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider.

5. Exchange / Replacement

If you receive a defective, damaged, or incorrect product, we may provide a replacement subject to product availability.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, MR Store will handle the return shipping according to the circumstances.

For returns due to personal preference or change of mind, return shipping charges may apply.

7. Order Cancellation

Order cancellation requests should be made as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

8. Contact Us

For any return or refund questions, please contact MR Store through our customer support/WhatsApp contact details listed on our website.

MR Store reserves the right to review each return and refund request according to this policy.